Here’s why Gmail, YouTube, and other Google services suffered global outage this week - Sourin Mitra & Teams Blog

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Tuesday 15 December 2020

Here’s why Gmail, YouTube, and other Google services suffered global outage this week

Highlights
  • Google services, including YouTube, Gmail, Drive, and more suffered global outage on Monday
  • The Mountain View giant says it experienced an authentication system outage for due to an internal storage quota issue
  • The service outage lasted approximately 45 minutes

Google services, including Gmail, YouTube, Drive, Docs, Meet, and Duo, suffered a global outage for a brief period on Monday. The Google outage affected users worldwide, including India, the US, Western Europe, Australia, and others. Those affected were unable to log in and access the services for about an hour. Google Play Store was also affected as some users reported they were unable to download or update apps. However, all Google services were eventually restored late yesterday and are currently fully functional.

Also read: Gmail, YouTube, Drive, Play Store and more Google services down in worldwide outage

Why did Google services suffer an outage?

Responding to the outage, Google has issued a statement. “Today (Monday), at 3:47 AM PT Google experienced an authentication system outage for approximately 45 minutes due to an internal storage quota issue. Services requiring users to log in have experienced high error rates during this period. The authentication system issue was resolved at 4:32 AM PT. All services are now restored. We apologise to everyone affected, and we will conduct a thorough follow up review to ensure this problem cannot recur in the future,” said the spokesperson.

This isn’t the first time that Google services have suffered an outage. Back in August, Google services such as Gmail, Google Search, and Google Drive were down in various parts of the world, including India. During the outage, users were unable to receive new attachments on Gmail, while others were facing log-in issues and few were unable to receive new messages.



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